Customer Advisory Boards
Welcome to Mike Gospe’s CAB Resource Center.
I am your CAB Strategy Advisor and I lead KickStart Alliance‘s CAB Practice. I’ve been facilitating CABs since 2002 – far more than 100 at last count. And, I’ve learned a few things along the way. This website is dedicated to being a repository of best practices and insights.
Here you’ll find my methodology and “lessons from the front lines” in my books, articles, videos, and my new CAB Masterclass. May they aid you in your journey to deliver a world-class CAB experience!
In addition to CABs, I facilitate Partner Advisory Councils and Executive Roundtables. I also plan and guide Executive Strategy workshops (vision, corporate strategy, & go-to-market strategies) for CEOs and staff. For details on these, or for designing a custom service to fit your unique needs, give me a call.
Contact me to learn more.
How Well Do You Really Know Your Customers?
Do you know the trends and drivers shaping their business decisions? Do you know where they plan to invest three years from now? Do you know how to stay relevant so you can remain a preferred provider to them?
A Customer Advisory Board is a strategy-level focus group – a sounding board for your leadership team to learn from and better understand your most strategic customers. Because whoever understands the customer best wins. A well-run CAB program holds the secret to your future success.
A Well-Run CAB Is Unlike Any Other Meeting.
Customers do 80% of the talking. You do 80% of the listening. Agendas are made up of discussion modules, not a parade of product update presentations.
Your CAB is your “inner sanctum”. It’s a small, intimate group of 8-12 senior decision-makers, plus your leadership team and a CAB facilitator.
This is a strategy-level focus group. Agendas are business topics. Use your CAB to better understand your best customers, where they are investing, and what you need to do to stay relevant.
A Customer Advisory Board is a unique form of qualitative customer research. How you plan for and execute yours will say a lot about your leadership team and the maturity of your company. If you are planning to launch your Customer Advisory Board program this spring, here are the 3 first steps that will guide your success.
With 16 years and 100+ Customer Advisory Board meetings under my belt, I offer a CAB critique — all in the style of the Great British Baking Show. See what they have in common.
A Customer Advisory Board represents the one place where a dozen of your most trusted customers are interacting with your leadership team at the same time. A strategy-level dialog between customers and your leadership team doesn’t happen very often. Here’s a proven 5 step methodology for designing a world-class CAB program.
Posts Trending Now
Last month I wrote a blog post on my reflections of having worked on Customer Advisory Boards for the past 15 years. Today, I want to look ahead. Here’s what I believe CAB programs will look like 3 years from now.
Here’s the ideal agenda for your first CAB meeting.
Executives lament that they spend far too much time in ineffective meetings. You can’t afford to have your Customer Advisory Board meetings fail to deliver value to you and your customers. Within the structure of world-class CAB meetings, there are 4 guiding objectives to choose from. Here’s what you need to know.
“Mike’s leadership and perspective were instrumental in helping us design and execute a worldclass, global CAB program.”
– CMO, Aspect Communications
“Mike and his KickStart Alliance team helped us deliver world-class CABs for the past 5 years. He’s not just a facilitator; he acts as an extension of my leadership team.”
– CEO, NFI
“Our CAB program is one of our strategic initiatives, but it needed some retooling. Mike jumped in and energized our CAB. We strengthened our connection to our customers and doubled our business with them.”
– SVP Sales, Pitney Bowes
“Mike has been core to our CAB for several years. He’s more than a facilitator; he partners with us every step of the way. And, our advisors love the interaction.”
– CEO, Spectracom
“Mike provided terrific support for our first ever Customer Advisory Forum. His ability to manage content, participation and flow around topics oriented to an executive audience led to important insights and positive feedback from all of our participants.”
– CEO, Purolator
“Mike brought our client advisory board to life. His expertise in enabling us to gain valuable insights and deepen relationships is truly unique. Mike delivered an absolute win for us and our most important customers.”
– GM, Availity
“Mike Gospe brought a high-energy, personable style to our CAB as our facilitator. His engagement with our C-suite customer leaders was spot-on, and he delivered a world-class experience.”
– EVP, HCL
“Mike Gospe is a pleasure to work with. He not only delivered a world-class CAB experience for our customers, he facilitated an internal planning meeting as well as an industry forum for us. He’s an all-around expert and brings great experience and perspective to our customer interactions.”
– CAB Executive Sponsor, Waters